Bluelink

Getting started & troubleshooting your Bluelink

Bluelink is relatively new in Canada.  It was first rolled out with some Hyundai vehicles in 2018, and they are still ironing out some of the kinks in the system.  That means, if you are buying a Bluelink equipped car (circa 2019), you can expect certain issues with how the system performs, or with the enrollment.

It's pretty simple getting your Bluelink account setup.  However, the best tip I can provide you is to NOT WAIT–and possibly get your dealer to do the enrollment for you.  They've been trained on the system, and have all the required information to get you going.  It will make the process a whole lot smoother.

Quick Link: Bluelink Resources

What you will need:

• Your vehicle VIN number
• An e-mail address
• Registration code (sent to you by Hyundai)
  Note:  The registration code is not required for enrollment, but if you use it, you skip an entire step of the enrollment.  You therefore avoid the annoying error of "safety features enabled only" if you fill out step 3 with inaccurate personal data.  This is something that should get sent to your e-mail address once the dealership has finalized the sale.
  Additional Note: The registration code expires in 72 hours, so don't wait to enroll.

To enroll yourself:

• Visit:  https://mybluelink.ca
• Step 1: Fill out the required fields
  Registration code is not required, but recommended.
• Step 2: Enter your preferred e-mail address, choose a password and pin for your Bluelink account.  You will be asked to fill in 3 security questions, which are case sensitive, so don't forget your answers and whether you used capitalization.
• Step 3: This part seems easy, but there are 2 problems.
  If  you don't have a registration code and you fill it out with information that is not exactly the same as what Hyundai has in their database, you will encounter an error.  Essentially, if you persist and click the next button 3 times (it's an arrow key on the right of the screen), it will bypass the error message.
  You still have another problem however, if you had to click 3 times to go to the next screen, at the end of your enrollment it will tell you to contact Bluelink support because only the safety features are enabled... essentially nothing works.  Resolution:  Call  and have your VIN handy.
• Step 4: Choose your notification settings, you can change it later if you don't know what to select.
• Step 5: Choose your preferred dealer, this can be changed later.
• Step 6: Confirm and submit.

Known Issues:

• VIN not recognized or not equipped with Bluelink error:
  Sometimes a vehicle will not enroll, right from the first step of enrollment it states that the VIN is not recognized.  You will have no choice but to contact Bluelink support to rectify the situation.  It takes about 3 business days to get it sorted.
• Buying a fleet vehicle (where it previously was a rental car):
  If you fall in this category, you will need to get in touch with Bluelink support.  The process of enrolling a fleet vehicle takes 2-weeks!  Don't ask me why... :(
• Remote commands failing:
  There could be several reasons for this issue.  Before calling Bluelink support, make sure you've tried sending remote commands while your phone has wifi turned off.  Sometimes your wifi blocks some traffic, and the command doesn't go through.  Try it on your cellular data.
• Kona EV showing wrong schedule:
  At the moment, some electric Konas show a gasoline service schedule (6000km/6months) instead of the electric schedule (12000km/12months).  Get in touch with Bluelink support, this process takes some time to resolve.
• Why is it so slow?!:
  Sending remote commands, like starting your car or unlocking the doors takes 30 to 60 seconds to complete.  This is normal, although they're working on improving it.  It takes this long because of the number of networks it has to go through and the verification steps before it comes back to you with an acknowledgment.

Features or design bugs (?):

• 30 commands per day:
  You can send a maximum of 30 commands per day.  This includes vehicle status commands, and find my vehicle.
• 96 Hours idle-time shutdown:
  You should be aware that if you haven't started your vehicle for 96 hours (4 days), the Bluelink feature will be disabled.  You will need to manually turn the vehicle on before Bluelink is enabled again.  They do this in order to save the vehicle's battery from draining.  If you plan on going away for an extended amount of time, it's something to consider as you may want to start your vehicle with your phone once every 4 days.  However, if you ask me, that's just polluting.
• Remote start command makes blinkers go on:
  This is normal, and it can't be changed.  It's part of the logic-board/hardware of the remote start.  The blinkers go one for the duration of the vehicle's idle time, so if you do a remote start and want the car to stay on for 10 minutes, then the lights will also blink for 10 minutes.  It's apparently doing this for safety purposes.

Resources

• In depth: Hyundai Bluelink
• Bluelink Support:  1-844-258-5656

note: I don't work there.